Refund Policy

Last updated: 17 July 2026

This Refund Policy applies to paid mangezi and LyricTool services provided by RIDGEMUK ENTERPRISE (Pty) Ltd (trading as mangezi). It should be read with our Terms of Use. Payments are processed in South African Rand (ZAR) by Paystack.

1. Our services are digital

We provide digital tools and processing (such as lyric comparison and speech recognition). Some paid tools use a prepaid credit model: you add credit to your account and usage is deducted from that balance as you run tasks.

2. Cooling-off period

Under section 44 of the Electronic Communications and Transactions Act, 2002, you may cancel certain electronic transactions within 7 days and receive a refund. This right does not apply once we have begun providing a digital service or you have consumed the credit, to the extent the law allows.

3. When you are entitled to a refund

• Service failure. If you are charged for a task that fails through a fault on our side and cannot be completed, we will re-run it or refund/credit that charge.
• Duplicate or incorrect charges. If you are charged in error or more than once for the same thing, we will refund the difference.
• Unused prepaid credit. You may request a refund of remaining, unused prepaid credit. We refund the unused balance to your original payment method, less any non-recoverable payment-processing fees.

4. What is not refundable

• Credit already consumed, and tasks already completed and delivered.
• Dissatisfaction with results that were produced as described (for example, a transcription that is accurate to the audio provided).
• Charges caused by your breach of the Terms of Use.

5. Card-verification charge

A small verification charge may be applied when you first add a payment card, to confirm the card is valid. Where this amount is not applied as usable credit, it is nominal and non-refundable unless charged in error.

6. How to request a refund

Email support@mangezi.xyz with the email address on your account, the date and amount of the charge, and the payment reference. We aim to review requests within 2 business days and to process approved refunds within 5–10 business days, back to your original payment method via Paystack. Timing on your side depends on your bank.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended pending resolution.

8. Your statutory rights

Nothing in this policy limits any rights you have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or other South African law that cannot lawfully be excluded.

9. Contact

Refund questions: support@mangezi.xyz.